Refund & cancellation policy

Free counselling sessions

Your first counselling session is free. If you can’t attend, please let us know as early as you can by phone, email or WhatsApp so we can offer the time to another student and rebook you.

Paid services

If you choose a paid service, the fee, what it includes and the refund terms will be set out in writing before you pay. Those written terms apply to your service. If anything is unclear, ask us before making a payment.

Fees paid to third parties

Some costs are paid directly to other organisations, for example:

• University application fees and tuition deposits
• English and admission test fees (IELTS, PTE, TOEFL, GRE, GMAT and others)
• Visa fees, health surcharges and SEVIS or similar fees
• Courier, translation and document attestation charges

These are refunded only according to the rules of the organisation that receives them. PEC cannot refund them on their behalf, but we can help you understand and follow their refund process.

How to request a cancellation or refund

Email admission@panopticedu.in with your name, phone number, the service concerned and the reason for your request. We’ll review it against the terms agreed for your service and reply in writing.

Questions

Call +91 96001 11484 or visit our contact page. See also our terms & conditions.

Last updated: October 2026